Why we need your help

As an independent local charity most of the work at Citizens Advice Aylesbury & District is carried out by highly trained volunteers supported by a small team of paid staff. Without the support of our volunteers we would cease to function.

The aim of the Citizens’ Advice is: “to ensure that individuals do not suffer through lack of knowledge of their rights and responsibilities or of the services available to them, or through an inability to express their needs effectively and equally: to exercise a responsible influence on the development of social policies and services both locally and nationally.”

We assist people within the community, by giving them the information and tools needed to manage their problems; working in the areas of debt, benefits, employment, relationships, consumer and legal issues, to name but a few.

As a bureau we have the following volunteer roles;

Admin and Reception

  • Administrators – The purpose of this role is to ensure the smooth running and organisation of the bureau. The role also involves organising adviser files for appointments and updating databases and information systems. The typing of letters and memos for bureau workers is also a key function as well as general office admin.
  • Receptionists – This client-facing role requires volunteers to welcome clients, provide information and ensure that clients are dealt with according to current bureau systems. Volunteers will also need to process client information and answer the telephone and refer calls or take messages. It is essential that confidentiality is maintained at all times about clients and their contact with the bureau. Where appropriate, consult supervisors.

Gateway Assessment and Advice

  • Gateway Assessors – Our trained gateway assessors help provide an effective and efficient triage service to members of the public. Their role is client facing and focuses on empowering clients to be able to deal with their situations. This is a supported role (training takes up to 10 weeks) with continuous learning and scope for development be it to adviser or supervisor role.
  • Advisers – Advisers deal directly with the public, helping them to solve their problems. All our advisers receive professional training and gain invaluable experience in advice work. The training course takes 6 months and requires completing learning modules at home and regular meetings with a guidance tutor. You will also attend courses and learn from experienced advisers in the bureau. All advisers must first complete

Other Roles

  • Fundraisers –
  • Campaigners –

Volunteer Application Form